1 reviews | Active since Feb 2015
Absolutely no service
<p>I’ve been trying to contact your call center regarding a follow up to a insurance claim. However your system tells me my number is invalid. Then your automated system just hangs up. GRRRRRRRRRRRR</p> <p>MTN’s service over the last 5 days is absolutely non existing!!!!!!!!!!!!!!! </p> <p>Last week Friday I tried to block my SIM card informing MTN via Email, I got a response yesterday, 5 days later!</p> <p>In the meantime I went to the branch, the personnel at the branch couldn’t help. At least managed to block my SIM and cell phone after being on the phone for 1hr at the branch! On the phone I was transferred from pillar to post.</p> <p>Trying to follow up on the insurance claim, reference number (# ********** 3), sent the claim to Monday, sent an email yesterday requesting an update on the progress. No response whatsoever.</p> <p> Is that how MTN conducts business?</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Standard automated response to any email 5 days turn around time, Grrrr.
Doesn't help if you can't talk to a consultant hiding behind a system that tells me my number is invalid and system hangs up on me. What call center is that? Btw I'm not the only one this happens to. seems all former AUTOPAGE customers are not part of your data bae?
Standard automated response to any email 5 days turn around time, Grrrr.
Doesn't help if you can't talk to a consultant hiding behind a system that tells me my number is invalid and system hangs up on me. What call center is that? Btw I'm not the only one this happens to. seems all former AUTOPAGE customers are not part of your data bae?