Absolutely no response telephonically or via email

<p>I have been trying to get hold of mtn insurance for three days in a row now regarding my insurance claim. I have called on numerous occasions in the last three days only for my call to be dropped after approximately 20 minutes every time. I have contacted customer care and no one can help me as they all just tell me I have to phone ********** 084. I emailed them on Monday as well as yesterday as per their suggestion on the number I called and have had absolutely no response whatsoever. It astounds me that we must pay pay pay and yet thereceived appears to be absolutely no customer service whatsoever. My husband was cut off by mtn in March this year as they claimed he owed them over R5000. he was told he had to pay the account in order to be reactivated so that he could work and that he must submit all the relevant documentation thereafter and mtn will refund him his money. To this date we have still had no refund. Mtn then cut him off last week Thursday claiming that he owed them money once again. He refuses to pay the so called money he owes them once again as he still has not been refunded the first R5000 from March this year. He had all the bank statements proving that he paid his accounts from earlier this year and even though mtn is in the wrong...he is once again sitting without a working phone because they refuse to reactivate his number until their stuff up has been sorted out. We are both seriously considering taking our business elsewhere as mtn customer service is pathetic. </p>