Absolutely no help from MTN
<p>Been trying to pay an account for over the past year. Ever since Nashua Mobile closed down and the account for handed over to MTN for the first 3 months they had no statement, so no payments could be made. And the problem is after 4 months no payment they blocked the account but every time we try to pay we can get help and they can't communicate to me through that old number because they blocked it. So difficult why must I run after MTN to make payments...... it's a joke.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,