PN
PEARL N

1 reviews | Active since Oct 2009

27 Oct 2016, 11:42

ABSOLUTELY NO FOLLOW THROUGH! USELESS! WASTE OF MY TIME AND MONEY!

<p>I upgraded my handset on the 7th Oct at MTN Fairlands. new handset is SONY XPERIA XZ, Smar****ch was promised to first 1000 customers. I was the first customer as Fairlands had just received their XZ stock that day! its been three weeks, after numerous calls and conversations with various staff of MTN and SONY, I have still not had any response from either of them!! I am absolutely frustrated! oh and as I suspected, I would be expected to pay for this contract, doesnt matter that they havent kept up to their promises! I havent received an invoice to date but guess what, I did receive a threatening sms.. haahaaahaa! bunch of absolute idiots! </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Oct 2016, 15:03
Official

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the Regional Management Team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards

Winnie

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