PM
Paul M
1 reviews | Active since Feb 2011
15 Jul 2015, 13:30
ABSOLUTELY NO CUSTOMER SERVICE
I tried contacting Customer Service as I purchased a Dual Sim, which after 25 hours has not been activated. I held on the line for 1 hour 45 minutes, and then decided to end the call. I attach a pic which I took to corroborate my complaint. Shocking Service MTN. Shame on you.
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MTN South Africa's replyOfficial
04 Aug 2015, 14:51Hello pcmoore,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Aug 2015, 14:51
Official
Hello pcmoore,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***