Absolutely NO Customer Care

1st I tried to contact the call Centre to make arrangements for my Overdue account which was impossible trying to make contact with a human being on the 808 line. Then after making the payment I emailed MTN to confirm whether the payment reflects and only this took about 2 weeks and the line was not reactivated as I had requested.<br> <br> This week I've been trying to call them for a refund because I overpaid on the account in error and I cant get a hold of anybody to assist me. After making contact with somebody after over an hour I was transferred and the line was cut?<br> <br> Should we start logging complaints on Twitter because that's the only place one seems to get a response