jK
jonathan K
1 reviews | Active since Nov 2014
11 Feb 2015, 15:45
absolutely no assitance no network in areas
After strugling with mtn for over six months of not having network in areas where i work and trying to get off the package ir to downgrade to lower package to enable myself to move to other networ. Still to no avail is there any no of an ombudsman or someone i can contact to get out of this contrack because according to mtn i cant anyone please help i have been calm throughout the prosess but now im fed up with mtns pathetic service and networks.
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Replies (1)
MTN South Africa's replyOfficial
20 Feb 2015, 15:30Hello jhkolbe,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
MTN South Africa's reply20 Feb 2015, 15:30
Official
Hello jhkolbe,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***