Absolutely Horrified!!!

On Thursday 5 March 2015 at 13:35pm, I did a sim swap at MTN Campus Square to get MTN's new LTE sim. By 6 March 2015 at 6pm, my sim swap has still not been processed. I have spoken to 6 agents by then and was told to wait longer...24 hours has already passed. Eventually a supervisor at 173 found that the consultant at MTN store made a huge mess up with the sim swap. He fixed it and my sim was active in 15 minutes. I still however dont have the LTE service enabled on my phone. I have called 173 about 5 times today to activate the service. Firstly I was told the LTE service is loaded but not active and then transferred technical services and then back to customer services again only to be told that I have reached my limit to call 173,can only call 173 from handset again in April 2015 and my phone call abruptly ended.<br> What the heck!!! Please someone load/activate my LTE service!!! This is the worst service ever...as an ex employee of MTN this is shocking and now remember why I left !!!!<br> Why does your website state the following: \For PayAsYouGo Customers: The service will automatically be provisioned on your SIM within 24hours of first utilisation of your LTE SIM in an LTE device.""""