Absolutely frustrated and disappointed with MTN MoMo and their call centre service!

I’ve been trying to log in to the MoMo app since yesterday, and I keep getting this message: "Ye'llo. Your account is temporarily suspended due to too many failed login attempts. You can try again in approximately 10 minutes." Well, how long is 10 minutes at MTN?! It’s been over 24 hours!

I called the call centre — what a nightmare. The process takes forever, and when I finally got through to someone, Lihle, it felt like I was bothering her by asking for help.

I gave her the name and ****en surname I used to register, and she tells me it’s wrong — where did you get my married surname from?!

She asked when I joined MoMo — how would I remember that?

I gave her my address and area code (1200 for Mbombela) — she tells me that’s incorrect. Seriously? Google it.

She wanted my exact balance. I know it’s under R50, but you don’t even send statements — how should I know the exact amount?

This was zero support, zero empathy, and a complete waste of my time. I’m deleting this app — it’s useless when you actually need help.

MTN, your after-sale service is shocking, and Lihle's tone and attitude only made things worse. Do better!