1 reviews | Active since Jul 2013
Absolutely frustrated
<p>I have been trying to establish communication with MTN insurance for the last 4 months.</p> <p>i have a claim to replace my handset and the claim has been approved. however i need a letter from MTN so that I can collect the hanset. </p> <p>i have written to them for more than 10 times now and all i get is an automated mail that reads we will respond to you within 5 days well now..................</p> <p>50 days plus have passed and still nothing </p> <p>I have held on their call line for over an hour at a time still no answer </p> <p>I am honestly had enough of this.</p> <p> </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
How surprising that i have yet to hear from MTN.................... its 17/11/2016 two weeks after your reply to me Siphumezo
Really!!!!! is this what i have to deal with?
perhaps the ombidsman will be able to help...............
Consumer councel perhaps......................
How surprising that i have yet to hear from MTN.................... its 17/11/2016 two weeks after your reply to me Siphumezo
Really!!!!! is this what i have to deal with?
perhaps the ombidsman will be able to help...............
Consumer councel perhaps......................