Absolutely Disgusting Service from MTN!

I am beyond frustrated with MTN’s pathetic service! Last week, we had major connectivity issues, and when I called, I was told that the tower in my area has been down since 6 February. A ticket was opened, yet nothing has been done to fix the issue! My WiFi is still not working properly, and when I followed up, the agent admitted she could see the ticket was opened—but no one even bothered to attend to it!

What’s even worse? This isn’t a new problem! This tower has been down since LAST YEAR, and yet MTN still hasn’t fixed it. We are paying customers, yet we receive zero service, zero communication, and zero accountability.

This isn’t the first time I’m leaving a review on Hello Peter, and it probably won’t be the last because MTN clearly does not care about their customers. As long as they’re getting paid, they couldn’t care less about the service they’re providing—or rather, NOT providing!

Sort this out, or at least have the decency to communicate with your customers instead of taking our money and doing nothing! Absolutely disgraceful!