1 reviews | Active since Oct 2016
ABSOLUTELY DISGUSTING SERVICE
<p>My Iphone 6 has been in for a service for 3 months now! I have not been given an alternative Iphone 6 during this time period. I AM PAYING A FORTUNE TO BE USING AN IPHONE 6.</p> <p>I have been patient enough and this service is unacceptable! I have sent numerous emails where there has been NO FEEDBACK OR HAVE EVEN TRIED TO SOLVE THIS OR ASSIST ME. My entire family is on MTN, so 6 of us will be moving to VODACOM. I have been patient enough! & I will spread the word about your horrible service and customer care.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,