Absolutely disgusting service
<p>Absolute!y disgusted with the service I am receiving from mtn bonaero park. I upgraded my phone with them in may 2016. About 4 months later the phone started switching on and off. Mtn advised me to send it to sss cellular which I did. After a week they contacted me to collect the phone upon switching it on and checking the phone it did the same thing, switched on and off. Once again go back to sss cellular advised them what's happening he checked it again and then politely told me to give it a chance, not sure what chance I must give the phone. Took the phone back to mtn and they booked it with another company on 3 sep and advised that it would take 14 working days. Received a phone call today that my phone was back, get to mtn switch the phone on and well the phone continues with the same problem. Spoke to the manager Lisa and she advised that they would need to book the phone in again, I refused as how many times would mtn like to book my phone in for the same problem!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Mike, I have had Samsung contact me and they have advised me too take it to sss cellular again for an assessment, I will advise you of the outcome. Thank you for responding as I have sent an email to mtn Mariette (bonaero branch) and she has not bothered to reply!!!
Dear Mike, I have had Samsung contact me and they have advised me too take it to sss cellular again for an assessment, I will advise you of the outcome. Thank you for responding as I have sent an email to mtn Mariette (bonaero branch) and she has not bothered to reply!!!