Absolutely disgusting and appalling service!!!

Im appalled at the disgusting service I received from MTN Rewards, a third party to MTN. Lying in an investigation as well as MTN Ops Team finding no fault with the SECOND reference that was logged. Please go investigate correctly and refer back to original ticket logged REF ***- not the second one logged by a consultant at MTN Century City(outside) I also have the details on email of the agent I dealt with on the phone - a call that lasted more than 1 hour as I did not want to renew my contract on the phone. I even started off the call by saying 'I do not want to renew the contract on the call' promising me either a Tablet or a Smart watch. I originally went to my original MTN upgrade shop - MTN Table Bay Mall, where the guys and girls were so helpful, even printing my contract which I did not receive when my cellphone A56 was delivered to work in the V&A Waterfront. The phone also got put down in my ear when calling MTN Rewards - ***- how utterly disgusting as well! Clearly ur call centre's agents dont know what they doing as well as having no customer service whatsoever. Apparently I am not the first customer having issues with your Partner, MTN. I will definitely never ever recommend MTN as a service provider to anyone. You might not care what Im doing with this Hello Peter review but start sitting up and taking note of these 1 star reviews