Absolutely disgusted!I call in on the 29/08/24,they confirmed my contract will be canceled on the 01/10/24

Absolutely disgusted!I call in on the 29/08/24,they confirmed my contract will be canceled on the 01/10/24. End October I am double debited! R916 and I still get an email that I will debited at the end November! I phone in and each time I am transfered from dept. to dept. because their *********** staff cant even assist me. I request to speak to a manager, the manager never ever calls back! Palesa Phoku- retentions department, She did not even bother to cancel/fully follow through with this.Phoned in on 19/11/24, speak to Rizwana retention department she also cannot assist me andpromised that her manager will get back to me during the course of the day! I call again on the 20/11/24, speak to Thabiso and Sbusiso from the customer department. No help!