ABSOLUTELY DISGUSTED WITH MTN SA!!!!!

ABSOLUTELY DISGUSTED WITH MTN SA!!!!!

So 1stly I do an online enquiry for a new contract and was advised someone will be in touch.

After 1 week, no contact from no one at MTN. I decide to visit the Canal Walk Branch in Cape Town to do the contract in store. Now, I understand due to the Covid9 pandemic, only a certain amount of customers are allowed in the store. I stood in a queue for 1 hour, only to be told the system is offline and they cannot capture new contracts (this is after an agent in the line came around asking what I am here for, I TOLD her a new contract but she failed to mention the system is down and let me stand there for about an hour)

Then I give my details to the agent who tells me she will capture my details and contact me once the system is up r once they know the outcomes of my application. I had to follow up with her to ask what the progress is. Then finally a day later I get contacted to say its approved and I can come around to pick up my device.

I then drove all the way TO THE Canal walk branch to pick up my device (in my lunch break) only to get there and be told AAGIN the system is offline I need to wait. After a1 hours of sitting there wasiting my time, I am told that the agent lives in the same complex as me and she will drop off the device at the flat the evening after 5pm.

Next the agent to sends me a msg at 18:24 to tell me she had forgotten to bring my device, you can imagine how extremely upset that had made me, now, I am expected to drive all the way THE NEXT DAY to go and pick up my device. I have not even started or been a client for a week and I already have so much grieve with this corp, an ABSOLUTE DISGRACE!!!!!!!!!!