????Absolutely disgusted with MTN and REWARDS.CO

Dear MTN, Your customer service is pathetic, especially the service provider that you use to gain sales with "Rewardsco" they are absolutely useless!!! I got a call from them, thinking it was you, i was offered a deal of 40G, 20G day and 20G night of which i agreed on, and i specified that i don't want a deal whereby i will be paying more than R300 a month, the consultant confirmed that this deal only cost R299 a month of which i agreed on and that was in the middle month of December 2018.

The amount of R500 and some odd was debited from account on January and i queried this with you and i was told it's because no money was deducted for the month of December, i understood, February, the amount of R339 was debited from my account, i asked you guys again why, i was told that is the installment that i'm supposedly be paying.

I then requested for my contract as i know that i only agreed to pay R299, my details were taken and i was told they will send it through via email, i waited for a month, i called you guys again to query that i haven't received my contract and all along no one is told me that i should contact Rewardsco , i never knew that i signed a contract with them.

3 months later nothing and you were now debiting R359 from my account, i called again requesting my contract and why am i now paying R359, no one could actually tell me why, only this week on i was told to contact Rewardsco and i was given their number by one of your consultants.

I phoned them on Wednsday, spoke to Miranda Khumalo, i explained my query and why am i paying that amount i'm requesting for my contract, only to be told that my contract says my installment is R1 008 a month, how is that.

I said this is not what i agreed on, my contract says something else, MTN debit something else, i agreed to pay something else, she then advised me to take the device back to any store to cancel, of which i did but i was returned back, the store said they cannot cancel unless i pay the cancellation fee. I went back home, called them again yesterday spoke to Lisa, she told me i can go back to the store again, of which i did, still i couldn't be assisted in the store. I called them again in the morning, i spoke to Noxolo, she advised that i go to the store and while i am there i can phone them so that they can speak to one of the store consultants, of which i did AND GUESS WHAT MTN, I SPOKE TO NOXOLO AGAIN, she made me hold on the line for more than 10 minutes and bare in mind i was using my own airtime to call them only for her to tell me that they cannot assist me, the need to open an investigation first and that is the same person who said i should go instore.

All the airtime i used and all the up and down to the store for what? to be told i should go back home, they will call me after the investigation has been done, For REALLY NOW, I AM EXHAUSTED, DRAINED AND SPEECHLESS.