ABSOLUTELY DISGRACEFUL SERVICE FROM MTN

ood day,

I have called in March to place a cancellation for my contract. Whoever that i spoke to confirmed it will be cancelled.

Around 20 April my kids said to me they can connect to the router, I noticed it was still operational meaning it’s not canceled. I called again and spoke to someone who confirmed that my contract was never cancelled in March. So he confirmed the cancellation.

Now I received a debit order for April which I rejected as the end of billing was supposed to be at the end of March. Now I’m getting sms’s that my account is outstanding though i have called many times and escalated for this to be sorted as Its not my fault someone didn’t cancel.

I received an sms that my main number 078 *** **** has been blocked from making calls.

The contract in question was for 063 *** ****. Why is my main number now getting blocked? now I can't run my business, people can't get hold of me, because your *********** worker didn't do his job.

I have tried calling in many times and I’m not getting help. I have attached the invoice. I'm not even sure anymore if this contract has been cancelled because I'm seeing "May" on the invoice.

Can this be sorted please