Absolutely Disgraceful Service at MTN Birch Acres Mall!

I have never been more frustrated with a service provider than I am with MTN right now. I went to the Birch Acres Mall store TWO WEEKS AGO to do a simple SIM swap, and yet, my number is still not working! How is this even possible?

I’ve followed up multiple times, only to be met with endless delays, empty promises, and a complete lack of urgency from the staff. Do they even care that people rely on their numbers for banking, work, and daily communication? This level of incompetence is beyond unacceptable.

At this point, I’m seriously considering cutting all ties with MTN, but the only thing stopping me is the fact that I still need this number. If they don’t resolve this issue IMMEDIATELY, they will lose not just one customer but many others who are fed up with this kind of poor service.

MTN, do better! This is beyond pathetic.