Absolutely disappointing service from MTN.

Two months ago, I got a deal from the retentions department at MTN. The data that was confirmed for this deal was not received. I attempted to log a query at the MTN store, the consultant at the store explained that she will log this however because the deal was done by the retentions department, I may have to call in. When I attempted to contact the retentions department, the below is what transpired :

• I had a consultant answer the call, not acknowledging that I was the line and was talking to other individuals in the background, this occurred for well over 5minutes; • During my second attempt to call the retentions department, it appeared that a consultant took the call and then disconnected it immediately thereafter; • I managed to then speak to a consultant by the name of Nokuphiwe that confirmed I should send the email I sent to the initial consultant that had finalized the deal, she provided me with a invalid email address (taking into consideration that I reiterated the email address I had noted down to ensure it was correct); • I proceeded to then contact the retentions department again and spoke to a consultant by the name of Tashni Pillay : During this conversation, I informed the consultant that should she not be able to assist me then she should transfer me to someone who would be able too however she confirmed that with her role of a retentions consultant, she could handle this query. She stated that she would escalate this and revert back to me however she did not so I sent her an email to follow up and her response was that her manager advised that I should contact the customer care department. Taking into consideration that this is the very department that concluded this deal and that calls are recorded.

All of the above, does not even begin to cover all the disappointment and anger I have towards MTN as a service provider.