Absolutely disappointing for new customers
<p>I want to take out a contract with MTN and I must say I am very disappointed in the level of service I am getting. I have been to three MTN stores already to help and none of them are competent to help. First they are off-line and out of stock. The second store can't help me becaust they are also offline and the third shop doesn't have stock at all of the phone I am looking for.</p> <p>Not only am I disappointed in the service but none of the stores pick up their phones either or the numbers on the website are wrong and out of date!</p>
Good day Sulique,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We notice that your contract account was captured and activated on the 4th January 2017 (a day after you posted to us).
Thank you once again for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Good day Sulique,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We notice that your contract account was captured and activated on the 4th January 2017 (a day after you posted to us).
Thank you once again for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***