1 reviews | Active since Jan 2016
Absolutely Disappointed with Overall Service
I have been with MTN for over 5 years on contract and unfortunately I am looking into getting my contract to be bought off by another competitor. Today I loaded airtime for R30.00, bought data worth R12.00, did not make a call and I now have .50cent airtime. I have reported this so many times, one call centre agent advised me that I am a subscriber for some content thing that she couldn't even explain to me what is and I requested for it to be cancelled, but I still load airtime and it gets finished within a few minutes. I have lost so much faith in MTN and its so sad what they are doing to people because each and every cent counts for all of us especially now with the economy so bad. I just wish I could get an explanation around this and if my problem cannot be resolved someone let me know and let me look for an alternative supplier.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your number has a subscription with Mira Networks. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your number has a subscription with Mira Networks. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***