ABSOLUTELY BAD SERVICE

<p>i am an existing MTN customer for well over 15 years. I had spoken to a lady name Liziwe on the 7nth April 2017. she assisted me as i have a sim card on contract with MTN, i wante dto keep that sim and take on the iphone 5s on contract. Liziwe completed everything, i then asked her to hold on with this as i needed to conifrm this with my husband. apoun calling back from the 10nth April 2017 to date i have no luck with getting this done, i am transferred from department to department. nobody seems to understand what was done and who can do this. i am unable to speka to Liziwe as nobody can transfer the call to her. is this how the representatives of MTN retain their customers. I have 2 contracts ending in August that of which i will cancel and move my business to another provider should i get no help. my colleagues and family always bad mouth MTN however i have now experienced this on my own. im sure even after this complaint i will get no call from MTN. this complaint is what i have to resort to in the hope of getting assistance.</p>