bR
beatrice R

1 reviews | Active since Dec 2012

04 Dec 2015, 10:48

Absolutely BAD service

I upgraded Okt. last year. My subscription was R488.00. That included 200min anytime, 100sms, 300mb data and an addional 300mb add on reaccuring with 165mb promotional speacial. ( in total i got 765mb of data) for R488.99. per month. For 5 - 6 months everything was fine. No problems! Then my bill got higher and I phoned. They said my bill is correct. I denied that and phoned and phoned etc again & again. I got reference no etc. Now my subcription is much higher and i get only 300mb data. Every time i try to sort it out they either say nobody has started to investigate they will esculate the matter. Head office refuse to put me through to somebody to lay a complaint. I have struggled since April with this. The mtn store said they cant help, i must stop paying my contract and go to court...... how can they increase my subscription by almost R150.00 per month and not give me all the data?? I cant argue with them as they will then just ignore my requests. What can i do? Mtn is in breach of our contract by increasing subscription and giving what I sigjned for.

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 14:59
Official
Hello ruanmilne,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,