1 reviews | Active since Jul 2014
ABSOLUTELY APPALLING
ABSOLUTELY appalled and disgusted by your service. Lodged a claim about 3 weeks ago for my ****** phone. Claim process went all, everything approved, great! Received my new device and received a call a week and a half later by MTN Administrators (Andy) telling me that I received the incorrect device (another customers), Andy said he would call me back to let me know what would happened and he never did. 3 days later I receive a call from the courier guy to tell me that they will be collecting the incorrect device (which I already started using btw) and delivering the correct device. Today the swap was done and I received a refurbished iPhone that is LOCKED and an incomplete box (used dirty charger adapter and NO cable) I called the courier company and the advised that they can't do anything as they just deliver and collect, I call MTN and spoke to Lindsay who said his logistics department is in a meeting and no one else can help me?? This is a major inconvenience as I comp**** with your instructions and I was thrown under the bus and cannot do anything (apparently) until you guys get back to me??
Good day Simone,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to management at the store where your complaint was processed. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Simone,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to management at the store where your complaint was processed. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,