RC
Ryan C
1 reviews | Active since Feb 2015
22 Jun 2015, 14:12
ABSOLUTELY APPALING.
I upgraded my handset last month to a Samsung S6. I cracked my screen and am now trying to phone MTN to see what the process is that I need to follow to benefit from the screen repair warranty.. I have been on hold numerous times and after about 14 minutes of being on hold the call is dropped. I think it is disguising how a customer is prepared to wait and then after waiting they get their call cut. **** poor service from MTN. and it is a constant issue that is not being resolved.
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MTN South Africa's replyOfficial
26 Jun 2015, 11:49Hello Ry@n,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you need to book in your handset at the nearest MTN Service Centre, please also take your proof of purchase, box and all accessories with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you need to book in your handset at the nearest MTN Service Centre, please also take your proof of purchase, box and all accessories with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 11:49
Official
Hello Ry@n,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you need to book in your handset at the nearest MTN Service Centre, please also take your proof of purchase, box and all accessories with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you need to book in your handset at the nearest MTN Service Centre, please also take your proof of purchase, box and all accessories with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,