ABSOLUTE WORST SERVICE IN THE BUSINESS (A***)
<p>This is my most recent experience (not counting numerous other headaches): Made 3 Months' payments on my account using a number as a ref that used to be the main number of the 3 on the account. This number is still in use and on my name. MTN did not allocate the payments, even after explaining to SEVERAL consultants and even supervisors. The only thing that reps at stores are good for are launching enquiries that get ignored anyway. I've been struggling with this for 2 weeks. MTN has threatened me with Legal action, cut off my line leaving me in a helpless situation on more than one occasion and still refuse to help me. Customer services are rude, arrogant, *********** and just plain unpleasant. Their billing department are idiots that can’t even TRACE A REFERENCE NUMBER. How can MTN hire such stupid, useless, unpleasant, uncaring people to work with customers?? As soon as my contract expires, I’m gone.</p>
The balance should be 0!! I expect a FORMAL apology from MTN for threats made and cutting my lines leaving me in helpless positions more than once, after trying to sort out the mistake. And Your USELESS billing division and customer services
The balance should be 0!! I expect a FORMAL apology from MTN for threats made and cutting my lines leaving me in helpless positions more than once, after trying to sort out the mistake. And Your USELESS billing division and customer services