Absolute worst service from MTN insurance
<p>I broke the screen of my device and reported it on 25 April – it was insured and after numerous calls to the Calle centre (hanging on for about 35 minutes at a time) they picked up the phone on 3 May for repairs.) No communication was sent at any stage. I kept on trying to find out what is happening with excuses of wrong parts being delivered etc. I even complained on social media – guess what – not response after I submitted all my details. Finally last week on 31 May the phone gets delivered. The screen is fixed but now the phone is not charging . The service I got is USELESS I still do not have a phone but diligently my monthly fees goes off for payment of the insurance policy</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
And yet again I was promised that my phone will be delivered on Friday - they called me to say it will be delivered and now when I call the call centre it has only been dispatched today. I might not even get it today. .. and I stayed longer at work on Friday to wait for the delivery. So MTN and Pinnacle Marketing - my time is not important - it is absolutely ok to make people wait nearly 2 months
I think the service is ridiculous and you are setting a new standard for poor service - Your communication is even worse
And yet again I was promised that my phone will be delivered on Friday - they called me to say it will be delivered and now when I call the call centre it has only been dispatched today. I might not even get it today. .. and I stayed longer at work on Friday to wait for the delivery. So MTN and Pinnacle Marketing - my time is not important - it is absolutely ok to make people wait nearly 2 months
I think the service is ridiculous and you are setting a new standard for poor service - Your communication is even worse