Absolute worst service

I app**** for an iPhone 14 on 36 months with an Apple SE 2 watch as an add on. The contract was approved and I was told that the watch should be ordered as they don’t have one in stock. They told me that the order will take 2 - 3 weeks.

After 3 weeks I asked them for an update as I urgently need the phone. I was told that the watch hasn’t been received yet. Eventually after 4 weeks, I got the message that the watch is at the branch and that I can come and collect the phone and watch. Upon arrival, I went through the whole process, waited an hour only for them to tell me that the wrong watch was sent by the warehouse and that the watch currently in stock can only be taken as an add on with an iPhone 13.

Once again, I settled with the iPhone 13 and told them that I will take the watch with the iPhone 13. They ordered an iPhone 13 and today I was told that the phone arrived. It is my expectation that I would now finally be able to collect the watch and phone. However, now I am being told that there is a problem with the watch and that they suggest I buy the watch cash. This is totally unacceptable. If a package is advertised in an MTN brochure, they cannot by law tell me I cannot take the deal. I honestly think that this is absolute in capability to do their job and I would like to know that this will be followed up with.

I am very unhappy with the service I have received thus far from MTN.