ABSOLUTE WORST customer service EVER !!!!!

<p>Good Day.</p> <p>I have been an endless run around with MTN and i am extremely unhappy. My phone broke 01 December 2016 and i was advised telephonically i could apply for an early upgrade from 01 January 2017. I went into MTN Blue Route Mall to apply for this only to be told i could not do such a thing and would have to pay up my contract in order to do that but I could upgrade 01 March 2017. Then was told I can actually upgrade 01 February 2017. I was then contacted by Waseem at Blue Route Mall to come in the had the 50gb booster deal for me which i was interested in. I went in store and was then advised they don't have the phone in stock that matches the deal but Canal Walk have stock.</p> <p>That night i went to canal walk only to be advised that they cant give me the deal as they didn't have stock but Blue Route did and they would phone the next morning and get the phone transferred to their branch. This did not make sense to me as Blue Route said they had no stock. As advertised in your promo book valid until end March 2017 you have the booster deal available on the Samsung s6 edge PLUS .</p> <p>Zanele assisted me with my upgrade on Monday 06 February and advised my s6 edge plus with booster deal would arrive in the week and i should have it by Friday. Friday morning I get a phone call advising i wouldn't be receiving my S6 edge plus with booster as there was a miss print in the booklet but it was 10 am and she would get back to me that day.</p> <p>This morning i phoned in again as I was still waiting for Zanele to get back to me. I requested to speak to a manager/supervisor, At that point AHmed took over. Explaining that the s6 plus does not come in the 64 gig but a 32 gig and that you have stock available in black But there was a miss print and That zanele was not aware of the mis print when putting through my upgrade.</p> <p>As a customer i want what was advertised. I want an s6 edge Plus on the R529.00 booster deal. Ahmed says i am unable to get this promotion. My options are :<br />1) take the s6 edge in white (which i have already had for the passed 2 years) with booster deal<br />2) take s6 edge plus in black but with a different package.</p> <p>Neither of those options given, work for me. I do not want the same phone for the next two years as I have just had for the previous two years. I want what was advertised and what i am interested in. I am interested in (As per your promotion book valid until end of March 2017) the s6 edge PLUS with booster deal.</p> <p> </p> <p>Yesterday morning when i phoned in again and spoke to someone on the other end of 808 ... YET AGAIN !!!! i was told that PRIOR to my upgrade being successful i should have been advised about the mis print in the promotions booklet. my contract had been upgraded for an entire week already before i was called back and informed about the mis print. My upgrade was successful 06 February. It is now 2 full weeks that i have the booster deal of 50gb and 10000 minutes but yet i stil dont have my device !</p> <p> </p> <p>I am beyond Furious with this terrible service ! I want was was advertised !</p> <p> </p> <p>Jaylee</p> <p> </p> <p>I haev yet to hear back from any one.</p>