Absolute unacceptable poor service - ***. Account holder G Enslin ***. Account debit order

<p>We purchached a Wifi rooter little less than 2 years ago. The R149 package included 2G data during the day and 2G data at night. We always had poor reception since inception of the contract. We never depleted the 2G during day hours and our account never exceeded R149 in almost one and a half years. We only used the data for banking and emails. End of June we received an account of R4455.83 for the data line. I phoned to inform them that something is seriously wrong with the account. Ref ********** 27. After a few days, nobody contacted me, and I had to phone again. After numerous attempts to get proper service and an answer on our query, I was helped by Theresha who gave me a new Ref ********** 45. She told me to take the simcard out of the rooter and place it into a cellphone and to set the data limit at R0.00. She said that there was a billing error and after the limit was reset to R0.00, I must phone again to request a credit. I followed the steps and phoned again to request the credit. I was informed that it took 3-4 days for the accounts dep to respond to the query. In the meantime I received another bill for July of R5111.25. I also asked the consultant if that amount will be debited, considering that the error is on their side. I must also include that since we received the June shock of R4455.83 until we received the July account of R5111.25, the wifi rooter was plugged out and switched off. It would therefore be impossible to accrue such an amount if the device is not being used. All and all I made 10-12 calls to get this sorted out. On Thursday 28th of July, I phoned again, and spoke to Prudence. I informed her about the history of my query, and asked her escalate it immediately to a team leader! Please note that it is pathetic to tell the whole story over and over again, and also to get hold of any team leader. She gave me Ref ********** 90 and promised that a team leader will return the call the following day, Friday 29 July. Needless to say, we never received the call. My husband had to take out a personal loan to get the June account paid. And low and behold, MTN debited me today for the July account of R5111.25 for the data line. All my debit orders, including school fees will be returned by the bank tomorrow due to utter unprofessional service and incorrect billing on the part of MTN. We feel ****** and violated, and I dare any MTN team leader to do the effort to look into this query and phone me. </p> <p> </p> <p> </p> <p> </p>