Absolute terrible to get my problem sorted !
<p>YES, it is I, yet again !!! I was advised by Siphumezo<br />REQ: ********** that my account will be sorted out by the end of November. This has been ongoing since MAY when some ***** at MTN did not cancel the BIS service. They could clearly see that I upgraded to a Samsung. My account has NOT been sorted out to my satisfaction as the credits were passed and then again with my last debit, did they invoice me for R450.74. The credits were passed and they probably thought that I would be happy with the credits. NOT !!!! I was overcharged by R51,74 and I was assured that from the end of November, my account will be debited with the contracted price. This is true, but MTN, you owe me another credit of R51,74 for the overdebit on my last statement. </p> <p>PLEASE GET YOUR ACT TOGETHER AND SORT THIS OUT BEFORE THE END OF THE YEAR ... I'M GETTING REALLY IRRITATED WITH YOU NOW !!! </p> <p> </p> <p>*****ing from your clients seems to be the order of the day .........</p> <p> </p> <p>THANK YOU (don't know why as your service record does not deserve a Thank you !)</p>
Oh yes, and my contract is NOT for R399.18 - it is for R399.00 !!!!!!!!!!
If you ***** 18 cents from every MTN client every month, please can you pay that over to me at the end of the year ......... it amounts to a lot of money if everyone is overcharged like this !!!!
Oh yes, and my contract is NOT for R399.18 - it is for R399.00 !!!!!!!!!!
If you ***** 18 cents from every MTN client every month, please can you pay that over to me at the end of the year ......... it amounts to a lot of money if everyone is overcharged like this !!!!
Good Day ,
Thank you for your post.
Please accept our sincere apologies for any inconvenience caused. Kindly note that credit of R51.74 has already being passed and is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for your post.
Please accept our sincere apologies for any inconvenience caused. Kindly note that credit of R51.74 has already being passed and is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Itumeleng, can you please ensure that my account is debited with R399 only, I did not sign a contract for R399.18 .... !!!!!!!!!!!!!!!!!!!!!!! PLEASE CAN I HAVE A RESPONSE TO MY PREVIOUS REPLY :-(
Oh yes, and my contract is NOT for R399.18 - it is for R399.00 !!!!!!!!!!
If you ***** 18 cents from every MTN client every month, please can you pay that over to me at the end of the year ......... it amounts to a lot of money if everyone is overcharged like this !!!!
Itumeleng, can you please ensure that my account is debited with R399 only, I did not sign a contract for R399.18 .... !!!!!!!!!!!!!!!!!!!!!!! PLEASE CAN I HAVE A RESPONSE TO MY PREVIOUS REPLY :-(
Oh yes, and my contract is NOT for R399.18 - it is for R399.00 !!!!!!!!!!
If you ***** 18 cents from every MTN client every month, please can you pay that over to me at the end of the year ......... it amounts to a lot of money if everyone is overcharged like this !!!!