Absolute **** service

Pathetic service worst i ever experienced. My wife has a contract and renewed the line in Febuary of 2019 to an iphone 7plus for a total of R379pm we are paying R540 every month, when i go to the store they say call customer care when i call customer care they say go to the nearest branch. This is still not reselved and wont ever get resolved they just want money but no service in reply. Second issue we having is we came on saturday the 2nd of January 2021 to pay the account as we noticed nothing was debited, was told the account was paid on the 28th of December 2020 and we only say again in Feb 2021 by the assistant manager a blond woman think her name was Tammy or something like that at MTN Midwater. I get a text yesterday the 5th of Jan 2021 only to say my account is in arreas when i go to the store they tell me they cant help me not there problem its Mtns problem but yet they work for MTN regardless of being a Franchise or not. This back and forth is between middelburg mall and Midwater MTN absolutely **** service and i will be tramsferring my wife to a new network if i DO NOT GET ANSWERS AND RESOLVES BY COB TODAY. My wife is the account holder and she works as a full time Nurse assisting with patients all day that are ill and doesnt have time to come in store i explain this and they can call her to have permission to talk to me but they tell me not their problem and she must come in herself.