ABSOLUTE ******* MTN SERVICE AFTER MANY MANY YEARS OF LOYAL SERVICE

ABSOLUTE ******* MTN SERVICE AFTER MANY MANY YEARS OF LOYAL SERVICE

THIS IS THE WHOLE EMAIL TRAIL BETWEEN MYSELF AND MTN.

To Whom It May Concern, What is going on with my account. I have requested to have this issue sorted out and no one is interested in doing so. I have a legal right to my recordings which I believe MTN is withholding from me. When will this issue be sorted out. I have put a review on Hello Peter to the absolute lack of service and incompetence of everyone I have dealt with. What do I have to do?Please send me the recording on my dealings with MTN when I was issued the new contract, clearly stating the terms and conditions of the contract. (I should not have to do this, it should have already been actioned by MTN)Please issue me the data and minutes that I have been incorrectly credited with.Regards, Greg McAlindinMobile: +************ Sent from *********** on Desktop.

On Mon, 7 Dec 2020 at 21:24, Greg McAlindin <********************> wrote: Hi, MTN still have not gotten back to me regarding this issue with my account. I am sick and tired of waiting for endless results and the same quote "We look forward to being of service". Service can only be rated if there is service and I am getting none. When is my account going to be refunded and sorted out. I have waited three months almost for you to rectify this. You are *****ing from me. We have a legal binding contract, as agreed on the phone call with the reference number 1-***. I suggest this issue is rectified with the utmost urgency. Sort this issue out or I will be seeking legal advice against MTN. Kind Regards, Greg McAlindinMobile: +************ Sent from ******** on Desktop.

On Wed, 25 Nov 2020 at 21:45, Customer Care <***> wrote: Good day Greg,Thank you for your email,Kindly note that we have escalated a request to our sales team for your contract agreement. Once received, we will forward the contract copy to our provisioning team for assistance.We look forward to being of service.Kind Regards, Krishnaveni Kanniah MTN SAReference Number: *** --Original Message-- From: ******************* Date: 11/25/2020 10:58 PM To: *** Subject: Re: Urgent help needed [#***]

Hi, We haven't had feedback from the last email sent to me below? What are the issues with adjusting my contract as per my terms of conditions and agreement made on the phone call with MTN reference number 1-***. MTN are dragging this out for too long now. Sort this issue out. Kind Regards, Greg McAlindinMobile: +************ Sent from ******** on Desktop.

On Wed, 18 Nov 2020 at 09:15, Customer Care <***> wrote: Good day Sir/Madam Hope this mail finds you well We apologize for the delayed responsePlease note that a ticket ( SR # *** )was logged and escalated to our billing department to assist crediting what was not credited .Please see response below as per our billing departmentHi, Please provide the Yello trader advert or deal advisor detailing these free bundles.We have escalated the response to our outscource'd sales partner to provide the above highlightedWe trust that you find the above in order.Kind Regards, Rapula Nyakale MTN SAReference Number: *** --Original Message-- From: ******************* Date: 18 Nov 2020 12:24 AM To: *** Subject: Re: Urgent help needed [#***]

Hi, Again today my account was credited with the wrong amounts of data, minutes and SMS's. Who do I have to speak to get resolution. Maybe I should move to social media or even Hello Peter to see if that route works. This problem has gone on too long and I am tired of nothing being done. WHEN WILL MY ACCOUNT BE SORTED AND ALL THE CREDIT GIVEN FOR THE PAST TWO MONTHS INCORRECT AMOUNTS OF DATA, MINUTES AND SMS'S??????? Kind Regards,

Greg McAlindin Mobile: +*************

Sent from ******* on Android From: Customer Care <***> Sent: Tuesday, 10 November 2020, 07:57 To: ******************* Subject: Re: Urgent help needed [#***]

Good day Greg,Thank you for the email,Your query has been escalated our Billing Department and the reference number is:*** Please allow the period of 2 - 5 working days for your query to be attended to. Should you require an update on the progress of your query, you are most welcome to contact us online with the above reference number. We look forward to being of service to you.Kind Regards, Nkosingiphile Ndlovu MTN SAReference Number: *** --Original Message-- From: ******************* Date: 11/09/2020 07:39 PM To: *** Subject: Re: Urgent help needed [#***]

Hi, I do not have a copy of the contract. It was done over the phone. I did request the contract and was told its not given. I have the reference number for that call. *** Mzama Also have the follow up phone calls and reference numbers. *** Innocent*** Nonkalkla Kind Regards,

Greg McAlindin Mobile: +*************

Sent from ********** on AndroidFrom: Customer Care <***> Sent: Monday, November 9, 2020 1:41:49 PM To: ******************* Subject: Re: Urgent help needed [#***] Good day Greg,Please accept our apologies for the delayed response and for any inconvenience caused.Kindly send us a copy of contract so that we can escalate to relevant department to assist promptly.We look forward to being of service to you.Kind Regards, Nkosingiphile Ndlovu MTN SAReference Number: *** --Original Message-- From: ******************* Date: 11/08/2020 08:55 PM To: *** Subject: Re: Urgent help needed [#***]

Hi, Please see below. Kind Regards,

Greg McAlindin Mobile: +*************

Sent from ******** on Android From: Customer Care <***> Sent: Sunday, 8 November 2020, 03:27 To: ****************** Subject: Re: Urgent help needed [#***]

Good day Greg,Thank you for your email. To access your account and for security purposes, please complete the details below: · MTN PIN: ***** · ID Number: ************* · Address: *************** · Bank Name OR Type of account: ***** · E-mail address OR Work telephone number:******************* We look forward to being of service to you.Kind Regards, Krishnaveni Kanniah MTN SAReference Number: *** --Original Message-- From: ******************* Date: 11/07/2020 01:24 PM To: *** Subject: Urgent help needed

To Whom It May Concern, I have an issue with my MTN contract number **********. I changed my contract to receive 200 min, 100 sms, 3GB anytime data and 1GB night time data for R199. *** Mzama was the first call I made to change the contract.

Then on the 17th of October I got this "Y'ello, you have been credited with 100 Minutes, 100 SMS and 1024MB Data. Please dial *136# for detailed balances." Clearly this is incorrect.

Phone back again with this ref number. Innocent ***. Still no joy.

Then again with this number. *** Nonkalkla.

I have again phoned back today and was on the phone for roughly 1 hour, and got cut off.

Can this be sorted out with immediate effect? Kind Regards, Greg McAlindinMobile: +************ Sent from ************ on Desktop.“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. � �The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. �“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”