Absolute Poor Service from Pinnacle Marketing - MTN Insurance

<p>Pinnacle Marketing, have not provided a good service through my insurance claim.</p> <p>My experience thus far was reasonable and staff friendly; however after the claim documentation was completed, sent through; Pinnacle sent the claim across to a company "MonitorKZN" who are the claim administrators for Pinnacle Marketing and thus MTN Insurance.</p> <p>Monitor have been NOTHING but useless thus far - repudiated my claim for an unjustified reason and I have been paying premium for 14 months - NO CLAIMS!!!!!</p> <p>Pinnacle and Monitor - they do not respond UNLESS you chase / follow up with them. You call 2 different companies to follow-up on your insurance claim.</p> <p>I have now sent an email to the following people below, noting they have 7 days from today BEFORE I escalate my complaint to the Insurance Ombudsman -</p> ********** (Claims Manager)<br ********** (Unknown position at Monitor KZN)</p> <p>Reference:: MTNLF ********** / 1</p> <p>Its a pity MTN are utilising a sub-standard Insurance administrator to assist with this function of their business.</p> <p>MTN take note - Pinnacle & Monitor are damaging your brand image..</p>