Absolute poor service

I had purchased a Mobicel Candy for my daughter in February this year by end April the phone stated freezing. I had taken the phone to the Shallcross Ridge store on the 29th of April and had absolutely terrible service. The guy that was apparently the manager had no clue what customer service was and made it seem like I did not know what I was talking about in other words I was stupid. That was the first instance. then I was told that they dont have a repair book to assist me. how can you run a store without necessary documents???

Anyway I had wrote a letter at the store given my details and asked for the phone to be repaired and sent back to me within the turnaround time of 3 weeks. during the 3rd week my husband called the repair centre and they have not received the phone for repairs. by the end of the week phone was in for repairs. so the 3 week turnaround time did not exist. i called the following week and I was told the phone was dispatched to the store . went to the store 3 days later and was told they dont have it. No one called to let me know the what was going on. a week later still no phone at the store, I called the repair centre again and it was send to the Smith street branch, how the hell does it get dispatched to another branch. another week goes by then I must wait cos the phone needs to be sent back to the repair centre again before it will be dispatched to the correct store, so I called last week and it is back again at the repair centre and guess what it is gone for reassessment again someone please tell me why since i believe the phone was already repaired.

I asked to speak to manager who is a Karabo and my details will be passed on to her she is on leave to my amazement she is on maternity leave.............. does this mean she will get my message after she gets back from maternity leave. Absolute bull service and 7 weeks later still no phone. frustrating to deal with dumb people. there are plenty of people that need a job so I suggest those people that cannot perform their duties to get out and give people who are dedicated .