Absolute PATHETIC service from MTN CCI SA Customer Service

<p>03/01/2017:- Still no call received as promised, and still haven't received my handset.!!!!!</p> <p>Please refer to the history below.</p> <p> </p> <p> </p> <p> </p> <p>On 24/11 I was contacted by Marhe to upgrade my contract.</p> <p>I was very pleased as my local MTN branch did not have stock for the IPhone 7+, and Lindi ensured me that they had.</p> <p>Spending more that half an hour on details, it was confirmed that the courrier will deliver my phone withing 7 to 14 working days.</p> <p>On my enquiry on 09/12, started 10:35am today, I was informed by Lindi, Zizo and about 8 more consultants, that my upgrade was cancelled, as it "took too long", and that Marche will recapture and call me back.</p> <p>I have made more than 20 calls to ***and insisted to talk to Marche or Manager or Supervisor, without ANY success.</p> <p> </p> <p>For whoever is interested in taking up the matter, my reference number to this pathetic service is-</p> <p>UV ********** .</p> <p> </p> <p>PS. AND THEY ARE RECORDING CALLS..What ever.</p> <p> </p> <p>Dec 13, 2016<br />5 days ago<br />Official business reply:<br />Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards</p> <p>Winnie</p> <p>REQ: **********</p> <p><br /> <br />Dec 20, 2016<br />1 week ago<br />Official business reply:<br />Thank you for your post</p> <p>We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>Please be advised that the upgrade application was resubmitted and it was finalized on 2016-12-19. We have requested Marcia to keep you updated on the delivery status of the handset.</p> <p>Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind Regards<br />Siphumezo<br />REQ: ********** </p>