Absolute no service

I did previously complain, and some did phone me however I can still not change my limit. The message say contact your service provider. How many years do one need to beg?????? MTN do not deliver on requested contract. I have recently upgraded my MTN contract. The MTN consultant phoned me to upgrade. I requested I want the SONY L1 on the MTNchoice+ S contract. I want the 100 min 100 sms and 2 Gig of data as it was advertised, not on a top up contract. The same consultant phoned me the previous time to do a upgrade and made a mess and yet again this time. I requested specific I do not want a top up contract I want a open contract with a limit of R580. Please go listen to the recording as I told the consultant several times I do not want a top up contract. I even told him about the mess he made the previous time.Yet I was put on a top up contract as was confirmed by the call center and are unable to make any calls for which I have to pay or sent any mms messages. And the current limit is R108 on the contract. According to me this contract is invalid as this is not what I requested and gave my permission to. Can someone contact me urgently and rectify this or I will have this contract made invalid.

Official private business reply Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

Kindly be advised that the credit limit on the account is for R437.85 for the entire account. The credit limit is only for internal usage.

The un-billed invoice for January 2018 not as yet finalized will reach the credit limit soon, the un-billed amount is R 329.49. + the current balance the line will be suspended for outgoing calls

We have requested that the credit limit value to be changed from R437.85 to R900 for you to change the usage limit to R580 on the device by using the short code *141*5#

Please note that once you have utilized the free minutes and data received with the package on the 21st of every month any further usage on the sim card will be billed extra as per the usage limit set.

We will give you feedback once this has been finalized.

Kind Regards,

Alice van der Merwe