Absolute lack of customer service, lack of staff training and lack of aftersales service of any sort.

Several months ago an upgrade was done at the Cape Gate branch of MTN (the MTN owned branch). I was looking for a cheaper device on a contract with more minutes for business reasons and the sales person pushed really hard to get me to go with a Huawei device over the LG or Samsung that I was considering. I had concerns over the lack of Google services, but the sales person assured me there were plenty of options and alternatives available, so I gave it a chance. This turned out to be one of the worst decisions I've ever made. You are left with so few of your common apps, the phone is near unusable for anyone who relies on any of the Google services. To add insult to injury, I had to spend 2 weeks fighting with MTN because of the fact that the Promo Data never credited as part of the upgrade. After numerous requests between the customer care line and actually going in store, still nothing came of it and I ended up giving up. I also got the vibe from customer care that they will day anything to get you off the line. I guess they know that next time you call with the same problem, you will get another agent and it won't be their problem anymore. I have also noticed a severe lack of knowledge among any call center agents as each agent seems to have received differing information and training. Aside from this data issue, the last 4 months have seen the debit order coming off 10 days early every month. No one at MTN seems to be able to rectify this. Customer care claim that the reason is that when the banking details were changed from FNB to Nedbank, the account was changed from debit order to a cash paying account, meaning I had to go pay in store. What she said next, verbatim, was that "cash paying customers are debited on the 17th automatically". This doesn't even make sense. Cash paying implies no debit order at all! 4 month later and more attempts to have the date changed that I can remember, the debit order is still coming off on the 17th every month. The next issue arose nearly 3 weeks ago when another contract was upgraded. Here we are again in the same boat. No promo data has been credited. Now it may not be much of a big deal by itself, but this is the second time in 4 months this has happened and despite numerous requests in store and via whatsapp with the agent that performed the upgrade, several escalations, the most recent escalation having apparently been tagged as urgent, still NOTHING HAS BEEN DONE! this same agent has twice supposedly rectified the billing error, assuring me with the actual upgrade that it had been sorted out. We'll, it hasn't. Neither has my promo data that MTN use as a major selling point with new contracts and upgrades. On top of all of this, MTN have recently changed the upgrade terms of their contracts so that if you upgrade on your upgrade date, they still want you to pay an upgrade penalty either all at once or split across the next 3 bills or something like that (I have had different info given to me regarding this by each agent I asked). I have seen nothing published about this, have received no info from MTN, can't find any info regarding this change online and can't get a straight answer from any of the MTN agents. How does no one know what's going on?!? Are MTN actually able to do anything for the client anymore or is the entire network like dealing with a used car dealer? Nothing but BS and sales talk, and as soon as there's an issue, they just throw their hand up and say they don't know?