Absolute incompetence at multiple MTN stores

Never in my life have I experienced this level of incompetence! I have been trying to open a contract (no device, only data contract) since January 2023 after switching over from Vodacom due to bad service delivery. Since January I have visited 3 different MTN stores (Stellenbsoch, Tygervalley and Somerset) a total of 17 times. Every time they promise that they will get back to me only leaving me phoning them more than. 10 times on a daily basis and still getting no answer. There has been no sufficient reason given for the delay - except for incompetence and extremely poor service. Why do the employees choose to ignore customer? Why does the customer physically have to go to a store in order to get no answer, no update, no solution?