Absolute Failure in All Repsects.

It has been nine months and counting since I was first notified by MTN that my account was due for an upgrade, a number of times I have selected a package and a hand set that would keep my monthly spend at around the same as I currently spend. Everytime I do this I am infomred that the packasges I have selceted are out of stock or have been discontinued. Everytime I put a complaint on this website I get a absolute spin doctor reply and absolutely no action occurs. To ensure that you know what I am talking about, I am dealing with MTN directly, no retail store involved, the pacakge that I am currently on is the package that I keep selecting from the promotions listing emailed to me with the handset that is listed with that package. The only answer I ever get is I should select another handset and all the handsets that are available are going to increase my monthly subscription by at least 65%. Absolute customer service failure.