JM
Jon M

1 reviews | Active since Jun 2016

09 Jun 2016, 15:59

Absolute failure and disaster in MTN store

<p>I went to buy a sammsung galaxy S7 edge on the morning it was launched from MTN balfour Park - afterall ihave been a loyal mtn customer for the past 16 years - with the proimse of the store assistant that i would recieve the Samsung Gear VR - well needless to say I didnt get it - because she did not know what she was doing. She told me that samsung would courier it to me - which of cousre they didnt and now its to late. MTN does not train their staff properly and as a result they cost me and lost me my samsing VR. I have never been so disapointed in my entire life. Stay away from MTN they do not know what they are doing. after going into the store numerous times they continue to lie and cheat me. Stay away from MTN they are ***** and *******. You will regret being an mtn customer. </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply10 Jun 2016, 16:26
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ: **********

JM
Jon M's update26 Jun 2016, 06:23
Reviewer Update

I am still waiting for this to be recitified. You posted a reply here and have DONE NOTHING!!!!!

JM
Jon M's update30 Jun 2016, 14:56
Reviewer Update

I am still waiting for this to be recitified. You posted a reply here and have DONE NOTHING!!!!!