Absolute disappointment

I upgraded my contract with MTN on Monday 7 June. The new phone was being sent to me on Thursday the 9th of June... in the afternoon DSV couriers notified me that their truck was hijacked and the entire shipment was ******. My old phone has since stopped working and I have been trying tirelessly to get feedback from MTN when replacement units will be issued to DSV for delivery. Hours on the phone and a couple of facebook messages- and still no feedback - does anyone actually know when I am getting my new phone?