1 reviews | Active since Jun 2014
ABSOLUTE BULLSH*T!!! MTN IS THE WORST!!
I WILL LAY A COMPLAINT EVERY SINGLE DAY FOR THE REST OF MY LIFE UNTIL THIS IS FIXED!!!<br> I WILL ALSO GO TO THE PAPERS AND THE MAGAZINE SO THAT EVERYONE WILL KNOW HOW RIDICULOUS MTN IS!FIRSTLY WE GET DEBITED 5222.75 WHICH IS THE INCORRECT AMOUNT! THEN THEY REPLY TO ME AND SAY THEY DO APOLOGIZE THE AMOUNT IS SUPPOSE TO BE 3508.56 AND NOW THEY SEND US AN SMS TO SAY OVERDUE ACCOUNT WE MUST PLEASE PAY 4380.16????? NOT ONE OF THESE 3 AMOUNTS IS THE SAME AND ALSO NOT WHAT IT IS SUPPOSE TO BE!!! THEY CAN'T PHONE YOU BECAUSE THEY ARE ON STRIKE AND YOU ALSO CAN'T PHONE THEM BECAUSE THEY ARE ON STRIKE????? WHO THE HELL DO WE SPEAK TO THEN???? SOMEONE NEEDS TO PHONE ME ASAP ***!!!! i SEND SEVERAL E-MAILS NO ONE REPLIES! I TRIED PHONING THEY ON STRIKE HOW DO I GET THREW TO THEM! BUT WHEN IT CAME TO SELLING ME THE CONTRACTS THEY WE THE FIRST TO OFFER WORLD CLASS SERVICE AND THE BEST CONNECTION AND JUST MORE BULLSH#T!<br> WE ASKED CLEARLY AND WE ASKED VERY CLEARLY AND 5 TIMES THAT THIS MUST BE CAPPED ITS NOT DONE, THE DEBIT ORDERS IS INCORRECT AND THEY ARE DEBITING A BUSINESS CONTRACT FROM OUR ACCOUNT BUT WE DON'T EVEN HAVE A BUSINESS CONTRACT WITH THEM!! QUICK TO RESPOND ON HELOPETER??? NO!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The R3508.56 charge is the data charges alone however the invoice including the monthly subscription is R4368.76. The entire invoice including the second line is R5222.75. A billing query has been logged on your behalf, our billing team will investigate and provide you with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The R3508.56 charge is the data charges alone however the invoice including the monthly subscription is R4368.76. The entire invoice including the second line is R5222.75. A billing query has been logged on your behalf, our billing team will investigate and provide you with feedback.
Thank you
Wenzile Masina
REQ:***
