about my phone insurance

<p>1 of june. i lost my phone Samsung s7 </p> <p>then i phone mtn cell center. from 2 of june i wait itc number about 25 days </p> <p>when i got itc number and case number i phone mtn insurance. they tell me i have finish claim form </p> <p>i got claim form already 6 of July. </p> <p>about after 3 days i send to mtn insurance. i waiting 3days. i got answer everying is too late. i can't get new phone and SIM. </p> <p>from 10 or11 july to today. everyday i phone mtn insurance. mtn cell center. mtn. shop. but no one can help me. today i phone mtn insurance they tell me my phone insurance already cancelled. i pay for insurance many month just got this. i can't unstated. this is my story. mtn service is so poor </p>