LB
Laurence B
1 reviews | Active since Aug 2015
11 Aug 2015, 15:11
Aborted Upgrade
I attempted to upgrade my MTN contract on 4 May 2015 and, whilst I have been billed accordingly since then, I have yet to receive the upgraded handset!! Despite 4 visits to the Cresta shop, numerous emails to MTN customercare, attempts at phoning the store (the numbers on the MTN website do not exist), the MTN helpline has been suspended, I have been unable to get any response from MTN to date - NONE/NOTHING!! My MTN ref no for my upgrade is UV464784 if they feel like contacting me per email - don't bother to phone me on my mobile number.
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MTN South Africa's replyOfficial
25 Aug 2015, 11:12Hello L Butler,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have not received the handset from the upgrade date.
As per the online request to cancel the upgrade and convert the cell number to pre-paid once this has been done.
We have sent the request to the Cresta MTN store to cancel the upgrade and to convert the expire date back to the previous expire date, once this has been done the account will be credited for the upgrade fee.
The pre-paid migration can be done then, note that any data, min and SMS left on the SIM card will be lost once done.
We will keep you up to date once the upgrade has been received.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have not received the handset from the upgrade date.
As per the online request to cancel the upgrade and convert the cell number to pre-paid once this has been done.
We have sent the request to the Cresta MTN store to cancel the upgrade and to convert the expire date back to the previous expire date, once this has been done the account will be credited for the upgrade fee.
The pre-paid migration can be done then, note that any data, min and SMS left on the SIM card will be lost once done.
We will keep you up to date once the upgrade has been received.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 11:12
Official
Hello L Butler,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have not received the handset from the upgrade date.
As per the online request to cancel the upgrade and convert the cell number to pre-paid once this has been done.
We have sent the request to the Cresta MTN store to cancel the upgrade and to convert the expire date back to the previous expire date, once this has been done the account will be credited for the upgrade fee.
The pre-paid migration can be done then, note that any data, min and SMS left on the SIM card will be lost once done.
We will keep you up to date once the upgrade has been received.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have not received the handset from the upgrade date.
As per the online request to cancel the upgrade and convert the cell number to pre-paid once this has been done.
We have sent the request to the Cresta MTN store to cancel the upgrade and to convert the expire date back to the previous expire date, once this has been done the account will be credited for the upgrade fee.
The pre-paid migration can be done then, note that any data, min and SMS left on the SIM card will be lost once done.
We will keep you up to date once the upgrade has been received.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,