Abismal service

I queried an account on the 14 Jan and another follow up on the 21 Jan. <br> After numerous back and forth e-mails with the respondent clearly not understanding my query I was called on the 17 Feb - over a month from my first e-mail. <br> The call was frustrating to say the least, with the supposed customer care consultants lack of answering a straight question and constant badgering about telephone etiquette. When I asked a straight forward question that only required a yes or no answer. I was given the reply that I cannot corner him!<br> <br> The service and institution is pathetic and has no regard for a loyal customer of over 15 years. I wish I could cancel all 3 of my current contracts and move across to another provider. Unfortunately, I would be worse off as I have more financial loss with the current contract plan and expiry dates. They seem to have the customer in a lose lose situation.<br> <br> I have never felt so completely irritated, helpless and angry. I would not wish MTN on my worst enemy!<br>