LE
Leon E
1 reviews | Active since Dec 2013
14 Dec 2015, 18:47
Abbusive language from Call Centre lady
On 14 December 2015 at 14:35, a call was received from a lady (name unknown) at the MTN call centre from number ***. This same number called 13 times since Friday 11 December 2015, with the first conversation taking place today (14 Dec 2015). Calls prior to today, was either missed or without a person responding on MTN's side. When the conversation took place today, my girlfriend mentioned to the lady that they have been calling her \a billion times' (and as 99% of any other person in her position
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MTN South Africa's replyOfficial
18 Dec 2015, 10:13Hello A3Leon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Dec 2015, 10:13
Official
Hello A3Leon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,