AARRGGHHHHH FED UP
<p>I am now sick and **** tired of MTN doing their own thing - they KNOW **** well I do not have a blackberry and but insist on charging me BIS fees every month - they once reversed these fees and promised that this would not happen again - well LO AND BEHOLD they are again debiting my account with the incorrect amount - beautiful hey - they just willy nilly change their debit order date to suit themselves - enough is enough - now I will be taking legal action against MTN and this is no idle threat - I will also be going to the news papers and reporting same to the ombudsman - they dont care about their customers as their care centre NEVER answers call or emails - they SUCK BIG TIME!!!!! Please answer for once and for all OKAY MTN</p>
Good Day Mrs Elizabeth Ferreira-Wicht,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the BIS service has been removed and the last invoice it was billed for was the invoice of the 01 May 2016. We have now processed credit request for this last month BIS was billed for as the other months are already credited. Credit should reflect on the MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Mrs Elizabeth Ferreira-Wicht,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the BIS service has been removed and the last invoice it was billed for was the invoice of the 01 May 2016. We have now processed credit request for this last month BIS was billed for as the other months are already credited. Credit should reflect on the MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Well Itumeleng this HAD BETTER be the last time my account is incorrectly debited - you have ONE more chance and DEFINITELY the last - just sick and tired of the shoddy agent who did not do the contract correctly - I am the one suffering while MTN is smiling all the way to the bank - it is NOT easy being a widow with ONE income I can assure you. When my contract comes up for renewal in a years time you can rest assured I will DEFINITELY not be your customer any more. It has taken you NINE months to make my life unbearble and I hope from now on you have got things right with my contract - if not don't blame me if I lose my temper - many thanks - Elizabeth
Well Itumeleng this HAD BETTER be the last time my account is incorrectly debited - you have ONE more chance and DEFINITELY the last - just sick and tired of the shoddy agent who did not do the contract correctly - I am the one suffering while MTN is smiling all the way to the bank - it is NOT easy being a widow with ONE income I can assure you. When my contract comes up for renewal in a years time you can rest assured I will DEFINITELY not be your customer any more. It has taken you NINE months to make my life unbearble and I hope from now on you have got things right with my contract - if not don't blame me if I lose my temper - many thanks - Elizabeth