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I am Kimberley Van Schalkwyk and last year July I took out a ZTE A60C51 5G WiFi + router contract with MTN reference no BA***. The same month the router gave me an error message (no network) and when I went in store (MTN Hemingways) they told me I need to make a payment to active the router which I did. But it never worked and I went back again and they told me it's suspended and that I should leave it in store they will help me reactivate it. I have been waiting ever since and I have been going to the branch and even calling them and I have not been getting any kind of response. The last person I spoke to was Xola Vonya and he was supposed to get back to me but now he is not answering my calls and when I call him using another number he answered. I am very frustrated as this contract is showing that it's still active when I have not even used it and it's having a negative effect on my credit record. I need this fixed ASAP please it's been a year and 3 months now.

It's been the 3rd month now and my problem still hasn't been fixed even the regional manager Cammy is not picking up my calls after she said she was going to phone me back all I want to do is cancel my contact because someone of your employees are using the router using my personal details...

It's been over year now and my details are still being used no-one is assisting me...